Privacy Policy

Privacy Policy

Effective Date: May 27, 2026

Welcome to Carefast (“Carefast,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use Carefast.ca.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Carefast is a healthcare navigation and support platform designed to help individuals and families coordinate healthcare-related services, appointments, records, referrals, and related support resources.

Carefast is not a hospital, medical clinic, emergency service, insurance provider, or licensed healthcare provider unless explicitly stated.

1. Information We Collect

A. Information You Voluntarily Provide

This may include:

• Name

• Email address

• Phone number

• Province or location

• Information submitted through contact forms

• Information related to healthcare navigation requests

• Uploaded documents or records you choose to share

• Communications with us

B. Automatically Collected Information

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Pages visited

• Referral sources

• Cookies and analytics information

1. Health Information Disclaimer

Some information you provide may relate to your health or medical situation.

Carefast is not a healthcare provider and does not provide medical diagnoses, medical treatment, or emergency medical services.

Any healthcare-related information you choose to share is provided voluntarily and is used solely for healthcare coordination, navigation, support services, or related communications.

Users should avoid submitting highly sensitive medical information unless necessary for requested services.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

1. How We Use Your Information

We may use your information to:

• Respond to inquiries

• Provide healthcare navigation services

• Coordinate appointments or referrals

• Communicate with you

• Improve website functionality and user experience

• Analyze website traffic and performance

• Maintain security and prevent fraud

• Comply with legal obligations

We do not sell your personal information.

1. Cookies and Analytics

Carefast may use cookies, analytics tools, and similar technologies to improve website performance and user experience.

These tools may collect information about how visitors interact with the site.

You can modify your browser settings to refuse cookies; however, some website features may not function properly.

1. Third-Party Services

We may use trusted third-party providers to help operate our website and services, including:

• Website hosting providers

• Email and communication platforms

• Scheduling tools

• Analytics providers

• Payment processors (if applicable)

These third parties may process information on our behalf and are expected to maintain appropriate privacy and security safeguards.

Carefast is not responsible for the privacy practices of third-party websites or external services linked from our site.

1. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, misuse, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

1. Retention of Information

We retain information only as long as reasonably necessary for business, legal, operational, or service-related purposes.

We may delete or anonymize information when it is no longer required.

1. Your Rights

Depending on your location and applicable laws, you may have rights to:

• Request access to your personal information

• Request corrections

• Request deletion of your information

• Withdraw consent to certain communications

• Request information about how your data is used

To make a request, contact us using the information below.

1. Canadian Privacy Compliance

Carefast aims to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation where relevant.

1. Children’s Privacy

Carefast is not intended for children under the age of 13 without parental or guardian involvement.

We do not knowingly collect personal information directly from children without appropriate consent.

1. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.

1. Contact Us

If you have questions about this Privacy Policy or your information, please contact:

Carefast
support@carefast.ca
https://carefast.ca